Refund policy

7-day change-of-mind returns

Please email service@save2door.co.nz within 7 calendar days of receiving your order to request a change-of-mind return. Include your order number and the items you wish to return.

Items must be unused, complete with their accessories, and in their original saleable condition and packaging. The customer is responsible for arranging and paying for return postage for change-of-mind returns.

How to return an item

Please contact us before sending anything back. We will provide return instructions and the return address privately in response to your request. We recommend using tracked postage and keeping your proof of posting.

After receiving the returned items, we will check them, confirm the outcome by email and process any eligible refund to the original payment method within 7 calendar days. If you have not received your refund within this period, please email service@save2door.co.nz so we can follow up.

Faulty, damaged or incorrectly supplied goods

If an item is faulty, damaged, not as described or incorrectly supplied, email us with your order number and details of the issue. Photographs, where practical, can help us assess the problem.

We will provide the remedy required under the New Zealand Consumer Guarantees Act, which may include repair, replacement or refund, and cover reasonable return costs where required. The 7-day change-of-mind period, original-packaging conditions and customer-paid return postage do not restrict these statutory rights.

Save2Door is operated by Sunnyonline Limited.