Shipping policy

New Zealand delivery

We deliver within New Zealand. Available delivery services and the applicable delivery charge are shown at checkout before you place your order.

Shipping prices and combined orders

Shipping starts at NZ$6.10 for our light-order tier. The checkout price is based on your delivery region and the combined estimated shipping weight of the items in your order, including an allowance for bulky items. Items from our single dispatch location are grouped for shipping wherever practical; we do not charge a separate starting fee for every product. Higher weight bands allow for additional parcels when needed. These are Save2Door shipping rates, not a live NZ Post quote.

Eligible orders of NZ$110 or more receive free shipping as displayed at checkout. The final shipping charge is shown before payment.

Urban, rural and offshore addresses

Please choose Tracked shipping - Urban for an urban address, or Tracked shipping - Rural / RD for a rural or RD address. Rural addresses are not automatically detected at checkout. If you are unsure which applies, contact us before ordering.

For offshore islands, oversized freight or orders above 100 kg, please contact hello@save2door.co.nz before placing an order so we can confirm delivery availability. Chatham Islands delivery is not currently available through the standard checkout rates.

Next-business-day dispatch

Paid orders for in-stock items are normally dispatched on the next business day. Business days are Monday to Friday, excluding New Zealand public holidays. Dispatch time is separate from the time your parcel spends in transit.

If an issue with stock, payment or your delivery address affects dispatch, we will contact you with an update.

Delivery and tracking

Delivery times are estimates and depend on your destination and the selected service. Rural and remote deliveries may take longer. We will send a dispatch confirmation and tracking details when available.

Address changes or delivery problems

Please check your address before ordering. For an address correction, delayed or missing parcel, or damage in transit, contact service@save2door.co.nz with your order number. We will investigate and work with the delivery provider where appropriate.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act.